Together with the Deaconess Foundation’s employees and stakeholders, we co-created a future-proof strategy that puts people first, explores the possibilities of new technologies and meets the challenges of the healthcare sector in a rapidly changing society. Understanding the organization’s strengths and weaknesses and turning them into new opportunities was at the core of the process.
We started by building a 360-degree view of the current status by gathering insight from key stakeholders via interviews and polls: employees, clients, delegates, municipalities, funders, NGO communities, as well as the organization’s board of directors and management. This provided our team with a holistic understanding of the unique strengths, pressure points and needs of the different groups and helped them commit to the renewal. The results were presented to the leadership in workshops. The visions, ideas, and expectations were in line across the whole organization.