We used diverse methods to get to the heart of the problem. The project began with collaborative ethnographic framework, i.e. spending time with the autistic and disabled children. With the Rinnekoti staff, we co-created a detailed map of what we encountered during the study and further analysed our findings through in-depth interviews. We found that each support worker had their own approach to interacting with children, depending on their history, personality, learned practices, and so on - no worse or better than others, just different.
Rinnekoti decided to search for new interaction methods, in which all emotions and even the most difficult questions could be brought up sensitively. Good service design does not always come easily, but it is rewarding. The staff were genuinely enthusiatic about participating in the process and showed great team spirit during the workshops. From directors to support workers, everyone actively engaged with each step of the project - from gathering information to analyses, ideation, and conceptualisation.