The Finnish Tax Administration (FTA) wanted to redesign their analytics organization, and reform its culture and ways of working to enable a better internal customer experience, more efficient operations, and greater employee engagement. At the start of the process, FTA's analysts were working in functional teams, with efforts scattered amongst a multitude of projects. The ability to communicate strategic priorities and enable multidisciplinary cross-unit work around emerging phenomena was limited. Lead times weren’t ideal. The way of working did not support enough cooperation and continuous learning as a part of the experts' work. Together, FTA and Futurice changed the organization's entire operating model and ways of working to meet these challenges. Our collaboration continues with high client satisfaction.