The state of the travel industry today
As uncertainty clears and travel restrictions are lifted, people will resume traveling to destinations old and new, using the safest, easiest – and increasingly, the most sustainable – service providers.
At the same time, the global travel market will be rearranged as the industry bounces back from the recession. For travel companies, it’s a fight or flight situation – and the only alternative is the former.
How Futurice can help the travel industry
Our mission is to help you deliver the innovative travel experiences that separate your company from the rest, with agility and new ways of doing things. It’s about offering smooth, safe, and personal customer journeys starting right from the passenger’s doorstep, and an interconnected mix of physical and digital.
We simplify the complex, think outside the box and co-create new innovations in practice – from service design to adopting cutting-edge technologies. These, combined with the smart use of data, will enable you to thoroughly understand your end customer’s behavior and harness it as a driver for sales. In ecommerce, we cooperate seamlessly with our digital sales consultancy Columbia Road.
By supporting your organization’s agile cultural transformation, we will help you become more innovative as well as a more attractive option for the top talents looking for the best place to work.
We will help you solve travel industry challenges
Identifying the most critical development goals
Engaging your customers by personalizing your services and making traveling with you easier and safer
Developing more sustainable operating and business models and services
Improving accessibility for passengers
Creating new business models and creating ecosystems with other industry operators
Providing the teams and talent you need
Adopting new technologies: big data, AI, robotics, face recognition, VR, contactless payments, voice control etc.
Renewing your business processes to support digital transformation
Integrating physical and digital environments into seamless customer experience
Building the future-capable and attractive organizational culture that attracts talents
When getting started, our first steps are to…
01 Identify what your customers really need now, not just what they want.
02 Define what needs to be done.
03 Focus and agilely organize a multidisciplinary team to deliver exactly that.
04 Use data and latest technologies to create the ultimate customer experience, increase operational efficiency and more.
05 Listen, iterate, develop, repeat.
Get in touch
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